American Makes $278 Mil From Checked Bags; Southwest Shrugs it Off May 24, 2009
Posted by Chris in In the News, travel.trackback
The U.S. Department of Transportation reported last week that my former favorite airline, American Airlines, jammed it to passengers to the tune of $278 million last year by charging you to lose your luggage. Southwest refused to play ball, insisting that while its competitors may benefit from the rip off in the short term, over time it will cost them loyal passengers.
True story. We try to only fly southwest.